Goods will be dispatched within 48 hours of purchase, often on the same day. Please ensure you select the correct shipping option and provide accurate shipping details when completing your order. If you receive any broken or damaged products, you must notify us within 48 hours of receiving the goods.
All deliveries to EU and international destinations are subject to local taxes and customs duties. These additional charges are the customer’s responsibility and must be paid before collecting or receiving the order.
We are not responsible for any loss of orders due to incorrect or incomplete delivery address details provided at checkout. If an order is returned to us because of an incorrect address, we will refund the items (excluding postage costs). You will receive an email notification confirming the refund, and you may place a new order.
Our courier service considers a parcel lost only after 10 working days for UK orders and 21 working days for international orders. We are unable to dispatch a replacement until this period has passed.
If you receive any damaged or broken items, please notify us within 48 hours of receiving your order so we can resolve the issue promptly.
